Here is a selection of our most frequently asked questions. If you can’t find the answer you’re looking for please contact us.

MP3 downloads are available immediately are payment. You just need to login to your customer account or click the links in your order confirmation email. If you have any issues please contact us.

CD’s are dispatched the same day (orders before 1pm) and sent via 1st Class Royal Mail. In most cases this results in next-day delivery.

If you order has still not arrived after 72hours please contact us and we’ll take steps to resolve the issue asap.

The test you need really depends on the reason you’re taking it. Different employers and organizations use different tests… More information can be found on the 15m bleep test and 20m bleep test pages.